Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.57.1020
What expansions, game packs, and stuff packs do you have installed? cats and dogs, city living, university, get famous, get to work, get together, island living, seasons, dine out, outdoor retreat, parenthood, spa day, strangerville, vampires, backyard stuff, bowling, cool kitchen stuff, fitness stuff, kids room stuff, laundry stuff, luxury party stuff, movie hangout stuff, first pet stuff, perfect patio stuff, romantic garden stuff, tiny living, toddler stuff, vintage glamour stuff
Steps: How can we find the bug ourselves? try to get into the gallery
What happens when the bug occurs? the gallery will not load and it says it cannot connect to the internet because there is no internet connection when I am connected to the internet via Wifi
What do you expect to see? I should be able to browse the gallery while playing sims 4
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I called EA support and they ran me through every trouble shooting step, including taking out all my mods/custom content and this issue still was not resolved.
@lilwisch4108 just as maybe another way to kind of figure out where the problem lies.
Just so understand correctly. Your PC is connected via WiFi and it has internet but sims4 gallery does not work?
And i assume you have the same problem if you connect via Lan?
You could try (if you have this available) to use your smartphone as a hotspot and connect to the internet that way. If this does work it means that it has to do something with the settings of your router or internet provider. If this also does not work either that is not the problem, or your smartphone has the same wrong settings.
At least that was the way i found out it had to do with my router settings, because connecting my PC using my smartphone as a hotspot (also just for starting the game and checking if the gallery works otherwise your mobile data will be gone quite fast) the gallery worked but connecting to the internet via my router didn't.
Hope this might have helped a bit
