Forum Discussion

Hero+

5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...

the gallery

clarissajane123

5 years ago

i click the gallery and it says its offline so i click connect then it then says "unable to go online" and that i need to make sure that i have access to an internet connection. i check origin to see if it says i am online and i am i then click go offline, then online. after that i restart the game and it still said the same thing. i have also tried uninstalling origin as well as the sims 4 and that didn't hep either. i use a pc

crinrict

Hero+

5 years ago

@CLARISSAJANE123 I merged your post with the main thread on connection issues.

Have you tried all the suggestions on the first page yet ?

DrunkenTransman
5 years ago
Still haven't been able to access the gallery. I'm getting pretty ticked off. I contacted EA support and still nothing. I've not had an issue like this in all my years playing the SIMS and I'm losing my damn tempter over it.
Can someone please * help? I'm not the only one having an issue.
- crinrict
  Hero+
  5 years ago
  @DrunkenTransman There are so many factors that play into connection issues and if you tried all the suggestions on the first page, I'm afraid I don't have anymore.
  
  Was trying to look into the connectionstatus file of some folks but unfortunately I don't understand what it means so I gave up.
  
  Judging by the lack of other helpers in this thread, I don't think others have more suggestions.
  
  Really sorry. Wish I could be of more help.