@SoyokoAnis Windows is fully updated as are the drivers. Along with checking drivers for my router through my internet company as well. As of right now I have fully uninstalled again and am going to test with just the base game to see if the gallery will come up. The next try is going to be using an old computer I have to rule out if it's this computer set up(Which is more than capable of running the sims) or not.
Hello,
I read a lot of posts and saw a lot of videos about that topic but it still isn't solved for me.
On my laptop with Windows 10 I am not able to access the galery.
I tried:
1. Ignoring sims 4 in my anti-virus software
2. I checked everything in my firewall about sims 4
3. I tried opening Origin and Sims 4 as an administrator
4. I uninstalled and installed the game with every pack
5. I tried to repair the game in origin
It must be something about my laptop because when I tried opening the galery on the iMac of my father everything was alright.
I hope somebody can help me!! I don't have a bright knowledge about technology and as you might notice English is not my mother tongue. I tried asking on German platforms already but no one could help me :/
