Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.70.84.1020
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, University, Get Famous, Get to Work, Get Together, Island Living, Seasons, Snowy Escape, Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of Magic, Spa Day, Strangerville, Vampires, Backyard, Bowling, Cool Kitchen, Fitness, Kids Room, Laundry Day, Movie Hangout, My First Pet, Paranormal, Romantic Garden, Spooky Stuff, Toddler Stuff
Steps: How can we find the bug ourselves? Open community Gallery
What happens when the bug occurs? Gallery doesn't can't connect, loads indefinitely, or shows "Item not found"
What do you expect to see? To be able to use gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I've removed mods, added exceptions to antivirus, cleared the cache, removed the tray, run as administrator, turned my computer on and off dozens of times.... Is it just me, or have others been having this problem recently?
@QueenEssieP I merged your post with the master thread.
I only have the suggestions on the first page. If you tried them all, I'm unable to help further. As you can see there's lots of others with the same issue.
