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crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
DisLesbian's avatar
DisLesbian
5 years ago

Spain. All should be fine in here and it is, because as I pointed out friends of mine are able to connect to it.

SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
5 years ago
@DisLesbian Could you send me a private message with this file:

\Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt

as well a screenshot of what you see when you attempt to connect to the Gallery?
  • DisLesbian's avatar
    DisLesbian
    5 years ago

    I sent that same file to an EA support agent and didn't do anything about it so.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @DisLesbian  SimQARobo is from the Sims team, not EA support, and has a lot more insight into Sims-specific issues.  Even if he can't fix your particular error, the information is useful for trying to sort out this issue in general.

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