@SoyokoAnis Windows is fully updated as are the drivers. Along with checking drivers for my router through my internet company as well. As of right now I have fully uninstalled again and am going to test with just the base game to see if the gallery will come up. The next try is going to be using an old computer I have to rule out if it's this computer set up(Which is more than capable of running the sims) or not.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1930
What expansions, game packs, and stuff packs do you have installed? All of them except SW:JourneytoBatuu and the kits
Steps: How can we find the bug ourselves? I don't know how....
What happens when the bug occurs? Freezes then says "could not connect"
What do you expect to see? A gallery connection
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Pre Eco Lifestyle Patch
I have tried all the troubleshooting steps to be able to connect to the in game gallery and none of them worked. I am out of ideas.
(CM: Edited to remove 'ConnectionStatus.text' to protect personal information contained within)
