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crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
Magma88's avatar
Magma88
4 years ago

Hello,

I did everything to make my gallery load. I get red X marks where the lots and content used to be. I can't reach my own gallery items either (due to this). I never had this issue before. I use Avast Premium and added all required exceptions to it, I also added them to the Windows Firewall where it was required. My internet connection is fine. I deleted the cache files just how it was suggested. I keep getting red X marks. Any advice on what to do next? Is this related to the april 27th patch? (I played the Sims 4 last time 2 weeks ago, so I have no idea if it was working in the meantime).

Any advice is welcome. Thanks!

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @Magma88 Could you turn off Avast just for testing ? Maybe it needs to be added somewhere else for Avast Prem. You did add it to the ransomware stuff, right ?
    • Magma88's avatar
      Magma88
      4 years ago

      I turned off Avast, restarted my computer, it worked... -.- 

      I turned on Avast and it works since. I have no idea what caused the issue, but turning Avast on and off (maybe) solved it. Problem solved. Thank you for the suggestion, it works now.

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