my game updated and now textures wont load

so i updated my game, and i have NO MODS i only have the expansion packs and stuff packs and stuff like that, but now my packs wont load, i bought my packs off steam and the EA shop, when i loaded in after updateing my steam packs were not downloaded at all so i had to re-download them all, then when i finally thought i could play all my textures and save files were courrupted, showing the missing texture thing, and all my female sims are red and white and no textures load on them, please please please help me. idk what to do, i have no mods and ive never downloaded a mod in my life and i just dont know how to fix this, i dont even know if i have a backup folder. please please please help. and also many times on steam it says the game file was locked when i was updating, idk if thats on your side or steams but i just need help. PLEASE.