@SoyokoAnis Windows is fully updated as are the drivers. Along with checking drivers for my router through my internet company as well. As of right now I have fully uninstalled again and am going to test with just the base game to see if the gallery will come up. The next try is going to be using an old computer I have to rule out if it's this computer set up(Which is more than capable of running the sims) or not.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Español
How often does the bug occur? Every time (100%)
What is your current game version number? 1.75.125.1030
What expansions, game packs, and stuff packs do you have installed? Get to work, get together, city living, cats and dogs, seasons, get famous, island living, discover university, eco lifestyle, snowy escape, outdoor retreat, spa day, dine out, parenthood, jungle adventure, realm of magic, luxury party, perfect patio, cool kitchen, movie hangout, romantic garden, kids room, backyard stuff, vintage glamour, bowling night, fitness stuff, toddler stuff, laundry day, mg first pet stuff, Moschino stuff.
Steps: How can we find the bug ourselves? Every time i click on the gallery in game it says connect, i click connect and it says i don't have internet connection
What happens when the bug occurs? It says i don't have internet connection
What do you expect to see? I want o open my gallery so i can download and upload my things
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It started in january, i wanted to play and couldn't send my builds to the gallery
I have all the updates, I've uninstalled the game and re installed it, I've open extra ports, allow the game to run in the firewall settings, disabled the firewall, change the name of the game in my document, I've tried a different computer and still, i can't access my gallery cause Apparently i don't have a internet connection
Origin is connected
I've tried everything
