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crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
chawty101's avatar
chawty101
2 years ago

thanks for the tip @crinrict 

I  pinged this website from the first page and got this

Ping statistics for 23.223.28.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 24ms, Average = 19ms

C:\Users\klary>

What does this mean? and what do i do? thank you

crinrict's avatar
crinrict
Hero+
2 years ago
@chawty101 That at least the ping went through OK so it's not blocking that. What security software are you using ?
  • chawty101's avatar
    chawty101
    2 years ago

    @crinrict currently nothing. I had Avast but my trial ended and I uninstalled it. The only thing I have on is Ad Guardian plus.

    The EA app says i'm online and i'm able to explore other games on there too. When i go to the sims 4 however, all features that need connection, all of them get stalled on the loading screen.

    • crinrict's avatar
      crinrict
      Hero+
      2 years ago
      @chawty101 I'm so utterly bad with connection issues that I don't really know how to help you.

      Could you maybe add a picture of what you are seeing ?
      • chawty101's avatar
        chawty101
        2 years ago

        @crinrict lol it's alright, thank you though for even attempting to help with such an annoying problem. To be honest randomly for a day 2 weeks ago i was able to access it. Then i restarted my laptop after it died, and again no more gallery.

        here's the pictures you asked for. Again thank you.

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