[ARCHIVED] Gallery Issues
Gallery seems to be down, anyone else got this issue? ( Location Germany )
Edit By Crinrict: Adjusted Title
Forum Discussion
I've done that too. Nothing changed. I've just about given up at this point
@H0117_39 Is this a laptop or desktop computer you're using ? If it's a laptop, have you tried if it works on a public wifi or at a friends house (I know, might be a bit difficult atm, depending where you are)
This is on desktop. When I downloaded the new packs it was on my friend's laptop at her place, though. Maybe I can try using my hotspot?
My library looks to be fine. It's my gallery that's just all kinds of screwed rn. I'm too scared to even upload my new builds into my library because I'm nervous I'll break that one too haha.
I tried using my mobile hotspot btw, no changes. I don't even know what to do anymore ☹️
@H0117_39 I'm going to move your post over to the online gallery thread. There's some more suggestions there but need to go eat right now so I'll do it afterwards. It's in General Discussion stickied if you want to take a peek in the meantime.
EDIT: Move now. See first post if anything helps
@BerylBast Origin is currently a real pain. Just try agian
What country are you guys in ?
I am in mainland of PRC, but currently using VPN to keep being connected
- @BerylBast OK. thanks for the info
Currently don't know what's going on, maybe it is some temp issue. I've forwarded this to EA Staff. 
SimQARoboEA Staff
Hello @BerylBast @H0117_39 @pixies29
If you have this file \Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt , can you send it to me through private message?
@SimQARobo A txt had been forwarded to your inbox :]
- @SimQARobo A txt has been forwarded to your inbox
- @SimQARobo I sent a private message to you as I also am having issues with accessing the online gallery.
Having problems connecting to the internet while in-game. Origin is connected (on-line). I restarted my router, uninstalled Origin, Repaired ALL SIMS 4 PACKS, Uninstalled Sims 4, Updated everything, Checked my firewall, checked my DSN, Reinstalled everything (Origin and Sims 4). Done practically everything to get online in the Sims 4 game. I just can't connect to the Gallery what so ever. Can anyone help me?
I am beginning to think that the New Game (Snow Escape) must be causing the problems. My game was working fine before the New upload. My game still says that it needs an internet connection to access but I have a connection since I am online.
- @urnat80 I am having this exact same problem and have also done all the above! Very frustrated because this has been going on for a few months now. Seems nobody will help.
- @lilzairagrace It may be something to do with your connection, which people here couldn't help with, without actually seeing your network settings.
- @lilzairagrace Did you try the ping thing ? Did that fail or not ?
Instructions here: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Gallery-Connection-Troubleshooting-Status-Online/m-p/9868142#M206998
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