Product: The Sims 4
Platform:PlayStation 5
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Updated June 2024
What expansions, game packs, and stuff packs do you have installed? All except MWS and a few kits
Steps: How can we find the bug ourselves? Claim all the rewards available by logging in. Delete userdata.
What happens when the bug occurs? All the rewards claimed are gone.
What do you expect to see? My build buy and CAS items not to disappear when I do something that a lot of console players do regularly to improve game performance.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
As stated, did a routine deletion of the userdata to clear up some simulation lag I was experiencing. When I loaded the game, it asked me to claim my first reward. I had already claimed every reward available. This wouldn't bother me except that EA patched the ability to get these items back through the search filters. This event should not be tied to the userdata file, something all console players delete at least once a month. 🤨
