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armorysavior's avatar
armorysavior
6 years ago
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 I open up my sims 4 and it loads until the little tips and tricks. after that it turns completely white and all I can hear is the background music. I have tried updating and repairing the game and i...
gameplay issue
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @armorysavior  Okay, so you're fully updated and not running the Legacy Edition.  (I wanted to make sure, since that would be a simple explanation.)  Please download a fresh copy of one mod you like to use, one where the download page confirms that the mod works with the newest patch level.  Add the mod, nothing else, and see whether your game works.

    If this one mod causes a problem, try playing while your computer is completely offline, as in, disable wifi and/or disconnect the ethernet cable.  You can sign into Origin first and then put it in offline mode before launching the game.

    P.S.  If you happen to have any Sims 4 files on an external hard drive or USB stick, please let me know.  It shouldn't matter, but sometimes it does.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@armorysavior  Yes, that's the dxdiag, but it doesn't point to any specific mods that are a problem.  In fact, there aren't any obvious Sims 4 errors at all, just a bunch of crashes of a CBS Fantasy Sports app, a couple update failures, some warnings about your hardware not idling when it should (possibly due to an app running in the background), and one crash of a component of a framework that people use to write third-party apps for Windows 10.

At any rate, you're still going to need to test your mods and see which ones are broken.

armorysavior's avatar
armorysavior
5 years ago

Hi there, how can I see if my mods are broken or not? 

thanks.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  You can check the sites where you originally found your mods for updates, or at least confirmation whether the mods work with the newest patch.  Otherwise, you'll need to test them yourself.  There's unfortunately no way to know for sure which mods are working and which ones aren't, other than to test.

  • armorysavior's avatar
    armorysavior
    5 years ago

    Hi there, I have tested my mods and my game is still broken. I have updated it several times and repaired it. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Is your game broken with no mods present at all, or only when you start adding mods?

  • armorysavior's avatar
    armorysavior
    5 years ago

    Hi, it starts to work when no mods are present.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Then the issue is one or more mods.  What game version do you have installed?  You can see it along the bottom of the Main Menu, where you choose to load a game or start a new one.  Please post the full number you see, as in, 1.xx.xx.xxxx.

  • armorysavior's avatar
    armorysavior
    5 years ago

    I have the newest version, 8/18/20. I use a pc so it is 1.65.77.1020

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  Okay, so you're fully updated and not running the Legacy Edition.  (I wanted to make sure, since that would be a simple explanation.)  Please download a fresh copy of one mod you like to use, one where the download page confirms that the mod works with the newest patch level.  Add the mod, nothing else, and see whether your game works.

    If this one mod causes a problem, try playing while your computer is completely offline, as in, disable wifi and/or disconnect the ethernet cable.  You can sign into Origin first and then put it in offline mode before launching the game.

    P.S.  If you happen to have any Sims 4 files on an external hard drive or USB stick, please let me know.  It shouldn't matter, but sometimes it does.

  • armorysavior's avatar
    armorysavior
    5 years ago

    I downloaded a mod and my game still works. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @armorysavior  That's great news.  Now you can download more mods, although it's still a good idea to add only a few at a time and test.  I'm not sure whether your old mods are out of date or somehow got corrupted, but those files might not be fixable.  And since you know your game works with mods in general now, it seems like the easiest thing to do is to get new copies of the mods you want to use.

  • armorysavior's avatar
    armorysavior
    5 years ago

    Thank you so much for your help, I will try out more mods and see if my game works or not. Again, thank you for your help.

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