Forum Discussion
@Taryn123456 Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. Clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and run another repair. Then launch the game, which will create a new user data folder. Don't add anything to it; just start a new save and check whether the issues are still present. Let me know either way.
By the way, you shouldn't have any saves, mods, etc. available in-game when you do this. (It's all intact in the folder you moved, but the game can't read it.) If you do see saves or mods, that means you moved a different folder than the game is using. The easiest way to find that folder, if you do have an active save, is to click Load Game and hover over the folder icon underneath a save name. That will show the file path to the saves, and therefore to the folder the saves are in; you'll likely have mods here too.
- puzzlezaddict5 years agoHero+
@Taryn123456 When you open the game now, do your saves, mods, etc. show up? I'm wondering if the Sims 4 folder you moved is not the one the game is using, or if you just moved a duplicate.
- 5 years ago@puzzlezaddict I did allow the game to create a new “sims 4” folder
- puzzlezaddict5 years agoHero+
@Taryn123456 A new patch was just released an hour ago, and it's fixed some issues, although it's not clear whether yours are affected. Please run the patch, and then clear Origin's cache and repair, for good measure.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Test in a new Sims 4 folder, and let me know whether the problems are still present.