Can’t pay my bills

I have been playing for the last 2 days and I haven’t been able to pay my bills with my main family. Everytime I try to pay them on anything (phone, mailbox and computer) it doesn’t do anything. I’ve tried doing it with different sims but everytime I click on anything to pay them it just loads and then they never get paid. I also tried going to a different lot and using a different computer but it doesn’t work that way either. Please help