Ideas

Loongear's avatar
Loongear
New Spectator
2 days ago

Can´t start game!

I can´t start my game. I get an error code and it suggests that I restard my game. I´ve restarted both my game and my computer several times. Can someone please help me? I´ve just started playing again after a long break :(

9 Comments

  • Loongear's avatar
    Loongear
    New Spectator
    2 days ago

    I have also clicked on "repair" game on EA. 

  • rosemow's avatar
    rosemow
    Hero
    2 days ago

    What platform are you playing?  Could you post a screenshot of the error code? Do you use mods/cc?  If you do, try moving the whole mods folder to another place, delete the localthumbcache.package and then test to see if the issue remains without mods/cc there.

  • Loongear's avatar
    Loongear
    New Spectator
    2 days ago

    I play on PC. 

    The errorcode is in Swedish, but when I googled it, I watched a video on how to fix it. It was like "top 5 solutions" but didn't work either. I'm sorry but I don't know how to post a picture here. 

    It says errorcode 123:1034405:eeebf05

    I don't use any mods. I recently also updated my game but it has worked until now. 

     

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • Loongear's avatar
    Loongear
    New Spectator
    23 hours ago

    I did as you wrote. There were some exception files and I deleted them. New ones were created when starting the game again and the problem exists. What can I do next? 

     

    I also tried with playing with another family that was already in the game and there was no issue. 

  • Loongear's avatar
    Loongear
    New Spectator
    23 hours ago

    Here is the content from the last exception file

     

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>148ea2a4f23030786890cccf</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-08-04 17:09:11</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1020-1.300.000.216.Release</buildsignature><categoryid>situation_shifts.py:580</categoryid><desyncid>148ea2a4f23030786890cccf</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: object of type 'SituationShifts' has no len() (TypeError: object of type 'SituationShifts' has no len())&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1757, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 394, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\venue_service.py", line 348, in _select_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_director.py", line 986, in load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_event_zone_director.py", line 178, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\business\business_zone_director_mixin.py", line 536, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\celebrity_fans\fan_zone_director_mixin.py", line 74, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\object_based_situation_zone_director.py", line 274, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\scheduling_zone_director.py", line 135, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\situation_shifts.py", line 580, in load_situation_shifts&#13;&#10;TypeError: object of type 'SituationShifts' has no len()rtim=0&#13;&#10;Client Session Time: 23.29&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,520,0,6033&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 760  27.21.14.6192, GUID: AD4E4940-25DC-11EB-A9E8-E03F496F0EA8&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>148ea2a4f23030786890cccf</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-08-04 17:09:31</createtime><buildsignature>Local.Unknown.Unknown.1.116.240.1020-1.300.000.216.Release</buildsignature><categoryid>situation_shifts.py:580</categoryid><desyncid>148ea2a4f23030786890cccf</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: object of type 'SituationShifts' has no len() (TypeError: object of type 'SituationShifts' has no len())&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1757, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 394, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\venue_service.py", line 348, in _select_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_director.py", line 986, in load&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\careers\career_event_zone_director.py", line 178, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\business\business_zone_director_mixin.py", line 536, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\celebrity_fans\fan_zone_director_mixin.py", line 74, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\object_based_situation_zone_director.py", line 274, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\venues\scheduling_zone_director.py", line 135, in _load_custom_zone_director&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\situation_shifts.py", line 580, in load_situation_shifts&#13;&#10;TypeError: object of type 'SituationShifts' has no len()rtim=0&#13;&#10;Client Session Time: 23.29&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,520,0,6033&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 760  27.21.14.6192, GUID: AD4E4940-25DC-11EB-A9E8-E03F496F0EA8&#13; &#10;</desyncdata></report>
    </root>

  • crinrict's avatar
    crinrict
    Hero+
    21 hours ago

    Loongear​ 

    That is a know LE so I merged your post with the main bug report.

    Is your Sim in any active career ? Can you load another household ?

  • Loongear's avatar
    Loongear
    New Spectator
    21 hours ago

    Yes they are both in careers from get to work. They're only two people in the household. Yes I can play other households. 

  • crinrict's avatar
    crinrict
    Hero+
    20 hours ago

    No, reinstalling won't help as it's an issue with the save

    Try loading another household and invite the Sim in the active careers over.