Solved
cant join sparkd challenge
Hello there!
I am above 18, i play Sims 4, i am from Turkey. I cannot join Sparkd Challenge and i dont know the reason. There is no button to upload to the specific gallery next to the upload to twitter or upload to regular gallery. I updated my game today. I can see the submissions but i cant upload. Can you help? Thanks!
Hi @tulkak,
Thanks so much for attaching those screenshots. I don't see the same button as in Hollie's image. Let's try some troubleshooting to see if we can help that button appear for you. To start I'll suggest you make a back-up and then repair the game and try it again. If that hasn't helped, let's clear the cache and uninstall/reinstall Origin. I've added the steps below
- Make a Back-Up - EA Help Article
- Open Windows Explorer/File Explorer and go to your Documents folder, then find the Electronic Arts folder.
- If you’re uninstalling all of your games and/or Origin, right-click to Copy the entire folder.
- If you’re only uninstalling one or some of your games, open the folders for those specific games and find the Saves folder. Right-click it and Copy them individually.
- Paste to the desktop, or wherever else you would like to store your backups.
- Open Windows Explorer/File Explorer and go to your Documents folder, then find the Electronic Arts folder.
- Repair Game
- Select My Game Library in Origin.
- Right-click on the game tile.
- Select Repair Game.
- Clear Cache - Please read this EA Help Article It will expand on the steps in more detail.
- Re-installing Origin:
- Close the Origin client.
- Open the Control Panel (find it by searching “Control Panel” in the Start menu).
- Click on Uninstall a program under Programs.
- Click on Origin and uninstall.
- Reinstall Origin, then try installing your game again.
- EA_Lanna
- Make a Back-Up - EA Help Article
