Ideas

Meuw50's avatar
Meuw50
Rising Novice
2 days ago

Can't move between worlds since last update

Hello, since the last update I can't go to another world or juste manage world: loading screen keeps loading. So I can't move to another place, visit friends, etc. 

The only option to do it is to ask to friends to organize a moment together or a date so it's very limited

My Sims is a big traveler so it's pretty annoying, I don't have any mods so if you have any idea (English isn't my native langage by the way)!

7 Comments

  • crinrict's avatar
    crinrict
    Hero+
    19 hours ago

    Hi Meuw50​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • Meuw50's avatar
    Meuw50
    Rising Novice
    15 hours ago

    Hello, I have 3 types of last exception files :

    -Last Clean exception (from 2022)

    -Last Exception (from today)

    -Last UI Exception (from today) 

    I only deleted the Last exception (not the other two) , triggered the error but I don't have any new last exception files! 

  • crinrict's avatar
    crinrict
    Hero+
    14 hours ago

    Not sure what a last clean exception but as it's so old, you can probably delete it.

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

  • crinrict's avatar
    crinrict
    Hero+
    11 hours ago

    Hi Meuw50​ 

    checked out your save and for me it doesn't even load to the map which is not something I've seen before

    Few questions for you

    • Are you using cloud storage such as iCloud or oneDrive ?
    • have you never used mods/cc on this save or remove them ?
  • Meuw50's avatar
    Meuw50
    Rising Novice
    10 hours ago

    I don't use cloud, but I think I used a few mods like years ago and deleted it (maybe not successfully), a few cc I still have 

  • crinrict's avatar
    crinrict
    Hero+
    9 hours ago

    Meuw50​ 

    thanks. I've compared the LEUI I got with your save to the one from the white screen one and it looks like it's the same issue. Seems yours just acts a bit differently.