Ideas

crinrict's avatar
crinrict
Hero+
11 days ago
Status:
Under Investigation

[CL] [LS] White Screen/Endless Loading when loading world with penthouses

Basic Info Platform: PC/Mac Mods: No Game Version: 1.118.242 Symptom When trying to load a world with a penthouse such as San Myshuno, or Ciudad Endamorada all I get is a white screen...
live mode
mac
pc
crinrict's avatar
crinrict
Hero+
2 days ago

Hi Meuw50​ 

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.


Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Meuw50's avatar
Meuw50
Rising Novice
2 days ago

Hello, I have 3 types of last exception files :

-Last Clean exception (from 2022)

-Last Exception (from today)

-Last UI Exception (from today) 

I only deleted the Last exception (not the other two) , triggered the error but I don't have any new last exception files! 

  • crinrict's avatar
    crinrict
    Hero+
    24 hours ago

    Not sure what a last clean exception but as it's so old, you can probably delete it.

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

    • Meuw50's avatar
      Meuw50
      Rising Novice
      24 hours ago

      Thanks I've just sent it!

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