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MysticCryptic's avatar
MysticCryptic
New Traveler
5 months ago

Can't play after Update

I updated a few days ago, went to play and I get this error message:
The game failed to load. Error Code:
123:1034405:9a68759. It is recommended that you relaunch the game.

I do, and I still get that error message, mods, no mods. Doesn't matter. I can't play it and I don't know what to do.

I uninstalled the game, reinstalled and I have the same issue.

3 Replies

  • Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

  • have the same issue, I unistalled everything, set the laptop on fire. Got  a new one, and reinstalled only to find the same thing happens. #Deskflip

  • crinrict's avatar
    crinrict
    Hero+
    4 months ago

    Do you have the exact same error message ? Could you please provide the info asked ?