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GameGirl2168a's avatar
GameGirl2168a
New Vanguard
28 days ago

Can't Upload a Specific Sims Family to My Gallery

I'm trying to upload one of my Sim families to my gallery, so I have them available to move into a new save. (Getting ready for L&D.) But for some reason when I go to do that, the gallery screen shows a blue wrench and gives the following message:

"This Gallery item was created using Custom Content that may not be available to you. Custom Content is not prescreened by Maxis. Use at your own discretion."

Here's the thing, though - I created this family from scratch (when I got the City Living expansion) and I don't use custom content at all. (I don't even know how to create my own custom content.) So, I'm hoping someone here may have some suggestions on how I can work around that CC warning so that I can get this family uploaded.

Thanks in advance for any assistance. 😊

no cc or mods
the gallery
  • Plumbeeb's avatar
    Plumbeeb
    New Scout
    24 days ago

    Have you used mods or custom content previously at any point? If so, you may need to clear your cache files and restart the game. Its important to do this step frequently, especially when updating mods/custom content, or removing them entirely from your game.

    Have you also checked your mods folder? You can find it by following this path:

    C:\Users\PC Name\Documents\Electronic Arts\The Sims 4\Mods

    If there's anything in the folder, you can delete it. It's safe to delete the Resource.cfg file too.

    It may also help to ensure that your mods/custom content options are disabled in your game settings, if they aren't already. Hope this helps!

    • GameGirl2168a's avatar
      GameGirl2168a
      New Vanguard
      24 days ago

      No. I'm a totally vanilla player: no mods or cc at all. I don't even download anything off the public gallery if it has either. I know this household is 100% mod and cc free because I created the adult sim myself and his twins are the result of an alien pregnancy, so that's all BG driven to begin with.

      • Plumbeeb's avatar
        Plumbeeb
        New Scout
        23 days ago

        It's possible for some gallery content to contain mods or custom content, but not flag up when it's uploaded. For example, I use a mod that increases the number of facial presets in CAS, but my sims don't get flagged as modded when I upload them.

        Did you try uploading your household again after doing the steps I mentioned? What was the result?

        It's also worth mentioning that even if your content is flagged as modded (whether correctly, or incorrectly) it doesn't mean you'll lose that content. You just need to check the "Include Custom Content" option and anything with the blue wrench icon will show up. It just won't show up by default, unless you have that option checked.

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