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UserMnk11611's avatar
UserMnk11611
5 years ago

Can't use lots downloaded to tray folder (NOT a gallery issue)

Hi all, for some reason, I can't access any of the lots I download into my tray folder. The thumbnails show up as white lamas in my library, and when I try to click on them it says "could not locate ...
gameplay issue
UserMnk11611's avatar
UserMnk11611
5 years ago
@TGamez1 Oh, thank you for the heads up! I was going to ask if I could even include that, so I appreciate it. I’m actually part of the discord and had actually gotten that same advice from someone the other day! I’m guessing none of that is related to the housing issues though, right?
TGamez1's avatar
TGamez1
5 years ago

@UserMnk11611 No worries!  No nothing about the lots you cannot a use. Have you spoken to the Support Team on there for help?  Or maybe EA help might be able to help you in someway.

  • UserMnk11611's avatar
    UserMnk11611
    5 years ago
    @TGamez1 Yeah, I tried to post the question on the discord but never heard back, unfortunately. I can contact EA, though! Thank you for the suggestion!
  • TGamez1's avatar
    TGamez1
    5 years ago

    @UserMnk11611 Your welcome!  It is weird they didn't answer your question.  I know you have already tried repairing,  removing your mods etc.  You might have done one the refresh folders.  Its normally the advice they give first.  Have you downloaded files you have for the sims games?  The files might be corrupted, and you need to redownload them again.  Its worth a try.  Or they might be something more technical going on.

  • UserMnk11611's avatar
    UserMnk11611
    5 years ago
    @TGamez1 Oh, I hadn’t even considered that! I will definitely try that. Thank you for all of your help, it’s really appreciated!
  • TGamez1's avatar
    TGamez1
    5 years ago

    @UserMnk11611 No problem!  Let me know how you get on with that? 

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