Forum Discussion

11 months ago

Solved

CAS (Create-a-sim) doesn't work after July 23rd update

Please help! I created a sim in CAS yesterday and everything was perfectly fine. But when I tried to log in today to edit my sim a tiny bit, I got a infinite loading screen instead of a CAS screen. I tried everything from: Removing my mods folder, updating my mods, deleting the localthumbcache file, and repairing my game, but it still won't work! At this point, I don't know what else to do because even better exceptions can't figure out the problem. If this is a base game glitch, PLEASE FIX IT SIMS 4 DEVS!! If there's anyone out there that can help me I will greatly appreciate it!

Edit By Crinrict: Removed empty lines for readability

gameplay issue

crinrict
11 months ago
Try the following

Close the game

Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old

Repair the game

Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.

Start a new save game

Check if you still have the error

Report back with your results for further steps on how to get your stuff back.

3 Replies

crinrict
Hero+
11 months ago
Try the following

Close the game

Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old

Repair the game

Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.

Start a new save game

Check if you still have the error

Report back with your results for further steps on how to get your stuff back.
monoponokono
11 months ago
@crinrict This helped! thank you so much
crinrict
Hero+
11 months ago
HI @monoponokono

Probably an outdated mod.

You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

You will need the following folders

- Tray (your households and lots you have saved to library)

- Usersettings(.ini) (your event rewards)
- Custom Music (if you added any)
- Screenshots (if you've taken any)
- Videos (if you've taken any)
- ConfigOverride (if you made any although I recommend redoing those)
- Options(.ini) (although I recommend to just redo your settings in the game)

Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

All other files are recreated and not needed.