Forum Discussion

9 years ago

Cats and Dogs Missing PC DVD ROM

Complaint: I want to purchase Cats & Dogs DVD ROM. I found it on E-Bay with the correct packaging, only to find out after purchase that the DVD ROM has been removed by Origin at source. What is going...

gameplay issue

EA_Mai

EA Staff

9 years ago

Hi again @Modemsoft,

I understand this situation can be frustrating, and I'm sorry you found yourself in it.

However, as I was trying to explain, it's not something we can help you with as retailers are the ones responsible for taking care of this. That box should have a disc in it, as it does not and if the retailer received it like this, they would need to contact their distributor for assistance.

-Mai

Modemsoft

9 years ago

Hello Again, This is the reply from the retailer.

We can only assume that the respresentive you spoke to did not have the full details of this product. EA have confirmed to us that these are a code in the box only and no disc have been manufactured for this title.

Kind Regards,

ShopTo Support (The Retailer)

Can you confirm the above ? If so why has EA sent out DVD Boxes stating PC DVD ROM included ? I would consider this to be misleading advertising on EA's part, as there has been no mention that these DVD Boxes are PC Download Code only !!!