Forum Discussion

CartoonTrain94's avatar
CartoonTrain94
Rising Traveler
2 months ago
Solved

[CURRENT ISSUE] Server Error whenever I'm upload to my personal gallery

This is the text in the error message: Server error. We could not process this gallery request. Please try again later. I tried uploading the image from my phone, but I can't get my laptop to do ...
the gallery
  • TheSimsDirect's avatar
    TheSimsDirect
    2 months ago

    Marking as solution for visibility only! This issue is still under investigation. 

    Hello again.

    For anyone encountering this issue, can you share:

    • Dxdiag
    • A video of the upload attempt, with the error appearing.  (If you're able to capture a video)
justineheart's avatar
justineheart
Seasoned Newcomer
5 days ago

This is my "solution", because I've come to realize it's not even a problem (at least not for me): I've had the error message pop up since February every time I try to save a lot to my gallery. However, the lot is still being saved despite the message! The reason I noticed this was because I let the message stay open so that I could copy it word for word when reporting it to the forum (which I didn't end up doing). Then all of the sudden the green pop up window showed up in the background, telling me the save was complete. After that I clicked "ok" in the error pop up, and my lot could be found in my saves! I get the error message each time, but all of my lots gets saved despite it - as long as I don't click on the pop up while it's saving. 

The error message is quite misleading though, so this needs to be fixed regardless. But I recommend everyone who's facing this bug to just let the error message stay open and see if that helps!

rebeccamaud's avatar
rebeccamaud
Rising Novice
4 days ago

Well,this did sweet FA. I've left the error message open for 15 minutes now and still nothing.....

  • lilbecci's avatar
    lilbecci
    Seasoned Vanguard
    4 days ago

    Hasn't worked for me either, on PS4. I left it for a good half hour and nothing is saving. I haven't got the new business and hobbies pack yet so it's not that in my case, this save issue is one main reason I haven't got the B&H pack yet 

    • Cornelius-Cat's avatar
      Cornelius-Cat
      Rising Traveler
      3 days ago

      This issue is not linked to the B&H pack, it started with the burglar update before B&H even came out. I’m sorry the work around isn’t helping you, it’s a huge issue and so far I haven’t heard anything about them trying to fix it… I will say it seems like the issue is evolving and slightly different from player to player, since originally after the burglar update I was only able to save household to the gallery/ library, now I can save lots with this ridiculous work around, but I can only save households to my library and cannot share them to the gallery anymore. 

      I really hope they are working on fixing this issue because it’s really impactful for a majority of their players regardless of how that individual is accessing their game. It would be really fantastic if they would tell us if they are working on the issue as well because just doing it without giving us any information is really stressful considering how much time & money the average sims player has sunk into their game!

      • CLPs3's avatar
        CLPs3
        Seasoned Rookie
        3 days ago

        It's exactly as you say. I've also noticed the bug evolving in different ways, and EA completly ignoring the problem. One thing recently, I can usually save to my gallery now if I exit game, delete cache, then go straight to build without changing anything and try this a few times. Very time consuming. Meanwhile, EA is worried we don't have enough pride stuff so gave an update for that.

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