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Jodainislame's avatar
Jodainislame
Seasoned Newcomer
2 days ago
Solved

Deck the Palms Issue - Cannot Claim

Hello! I started way late on this most recent event (Jan 3) so I'm trying to play catch up to make sure I get all the items. First two days went fine, logged in and claimed the rewards, but today I logged in and things are still locked? Nothing new has unlocked. I only have one day of wiggle room if I want to complete the event so I'm a little stressed lol. Is it something stupid like 24 hours from my last login?

Notes: Never modded or CCd with Sims 4, nothing has changed with the game or my computer since yesterday. 

Any help would be appreciated! Thank you!

 

advice
how tos
  • atreya33's avatar
    atreya33
    2 days ago

    The event started at a specific hour during the day, 9am PST, all the items released at the same time of day. If you need to catch up , a 'new day' will still start at 9 PST. Depending on your time zone this can have weird effect. For me in Europe 9am PST equals six o'clock in the evening. So the afternoon and the evening count as two separate days. I could claim one item on Friday afternoon and the next on Friday evening. But claiming one item on Friday evening meant I couldn't claim one on Saturday afternoon because for this event Friday evening and Saturday afternoon were the same day. I had to wait until 6 o'clock in the evening. Note: 6 o'clock in the evening applies to my timezone specifically. It's 9 am PST that counts. 

    So just wait until 9am PST and Google what this is in your local time zone.  That's when a new day for the event starts. 

6 Replies

  • shontellyd's avatar
    shontellyd
    Seasoned Newcomer
    1 day ago

    I repaired my game twice and it unlocked the new items. From the days previously, just turning the game on and remembering to  claim the new items is all I've done, so hopeful it works now for you.

  • anyawillowfan's avatar
    anyawillowfan
    New Rookie
    1 day ago

    Thank you. I was having the same issue, but when I found your answer I was able to check my time zone, and realised I had logged in a few minutes too early. 

  • 8b92d62c6d8637c7's avatar
    8b92d62c6d8637c7
    Rising Newcomer
    2 days ago

    I also would like to know, tbh I still don’t understand how does it work. I have 8 items or so unclaimed and locked, can I still get them? Holidays are busy… 

  • shontellyd's avatar
    shontellyd
    Seasoned Newcomer
    2 days ago

    I have been redeeming my rewards fine when the event first started, but of course life and holidays happen. I got behind when I tried to claim items Friday it said to wait till next week. today i was able to claim a batch, but now it said the same thing the reward is locked check back once the week starts. Do you happen to know anything about what's going on. Do not want to run out of time.

  • Jodainislame's avatar
    Jodainislame
    Seasoned Newcomer
    2 days ago

    Ah, I didn't know this, it's probably the solution then. I'm EST so I'll check when the time rolls around. Thank you so much!

  • atreya33's avatar
    atreya33
    Legend
    2 days ago

    The event started at a specific hour during the day, 9am PST, all the items released at the same time of day. If you need to catch up , a 'new day' will still start at 9 PST. Depending on your time zone this can have weird effect. For me in Europe 9am PST equals six o'clock in the evening. So the afternoon and the evening count as two separate days. I could claim one item on Friday afternoon and the next on Friday evening. But claiming one item on Friday evening meant I couldn't claim one on Saturday afternoon because for this event Friday evening and Saturday afternoon were the same day. I had to wait until 6 o'clock in the evening. Note: 6 o'clock in the evening applies to my timezone specifically. It's 9 am PST that counts. 

    So just wait until 9am PST and Google what this is in your local time zone.  That's when a new day for the event starts. 

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