Forum Discussion

Lost-Tresure's avatar
Lost-Tresure
New Novice
4 days ago

Deck the Palms rewards not available

Exactly as title describes despite it now being 17:32 January 3rd 2026 the final 2 rewards in Deck the Palms are still not available to me. The game simply states that the item is locked and I need to wait for the week to start, said week started yesterday and they're still not available to me I have gotten every other reward prior without issue these ones are still locked despite there no longer being any countdown timer on the event page and YES the event page is still fully available in game.

I have no mods. No CC. Both are turned off in game at the moment and I am fully online with perfectly clear connection. I even went to check if I had free access to the gallery and that was working perfectly fine. There is no issue with my computer and there is nothing that has changed with my computer (no updates, no device changes, everything is exactly the same as when I claimed all the prior rewards) everything else in game works exactly as it normally does.

time limited events

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    4 days ago

    Hi Lost-Tresure​ 

    did you claim another batch today ? You can only claim one batch of items per day. 

    Just try again if it works tomorrow.

  • Lost-Tresure's avatar
    Lost-Tresure
    New Novice
    4 days ago

    No I have not claimed a single thing for 3 days now as I ran out of other items to get a day before these last 2 items should have been released. I still logged on all 3 days and the items still says locked despite the timer running out yesterday.

  • Lost-Tresure's avatar
    Lost-Tresure
    New Novice
    3 days ago

    Thank you for all your help! I did not have a chance to see your message today before checking the game again and despite nothing being different today from the last 2 days of trying the items were suddenly available to collect. I'll keep the clean user folder in mind as something else to try if I have issues in the future.

     

    I am really baffled why it took until the 4th for these items to be unlocked when I know other people could get them as intended on the 2nd. I logged into the game the same as always today.

  • CuriousToaster's avatar
    CuriousToaster
    Rising Vanguard
    3 days ago

    As you can see in the screenshot, the event no longer shows when next items will be unlocked and available to redeem. I do not currently know if it is just a UI issue or whether I won’t be able to redeem any further items in the event - I will update in the next few days.

    Either way the text that used to be there showing when the next unlocked item is available is no longer showing.

    The Sims 4 Deck the Palms news article says:

    ‘All you need to do is log in and check the event page to find out when Jasmine is sending next.‘

    I have no mods installed and the game is up to date.

    Edit: I have been able to redeem the next set of rewards, so it is just a bug where the UI doesn’t show me how long until each item is available to be unlocked and redeemed. 

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi CuriousToaster​ 

    I merged your post with another thread on this.

    There's no more cool downs now. You should be able to redeem all the remaining ones but only one batch per day. So if you already got one today, you'll need to check back tomorrow and then get the next  one.

  • Applecorn80's avatar
    Applecorn80
    Seasoned Hotshot
    24 hours ago

    when time is tmrw?  midnight local, international date line, 24h since last claim-?  wish it had "You can claim __" countdown.

  • crinrict's avatar
    crinrict
    Hero+
    23 hours ago

    I think it started at the usual time at 7 pm CET (10 am PDT) so it should be that same time every day.

Recent Discussions