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Lost-Tresure's avatar
Lost-Tresure
New Novice
2 days ago

Deck the Palms rewards not available

Exactly as title describes despite it now being 17:32 January 3rd 2026 the final 2 rewards in Deck the Palms are still not available to me. The game simply states that the item is locked and I need to wait for the week to start, said week started yesterday and they're still not available to me I have gotten every other reward prior without issue these ones are still locked despite there no longer being any countdown timer on the event page and YES the event page is still fully available in game.

I have no mods. No CC. Both are turned off in game at the moment and I am fully online with perfectly clear connection. I even went to check if I had free access to the gallery and that was working perfectly fine. There is no issue with my computer and there is nothing that has changed with my computer (no updates, no device changes, everything is exactly the same as when I claimed all the prior rewards) everything else in game works exactly as it normally does.

time limited events

4 Replies

  • Lost-Tresure's avatar
    Lost-Tresure
    New Novice
    11 hours ago

    Thank you for all your help! I did not have a chance to see your message today before checking the game again and despite nothing being different today from the last 2 days of trying the items were suddenly available to collect. I'll keep the clean user folder in mind as something else to try if I have issues in the future.

     

    I am really baffled why it took until the 4th for these items to be unlocked when I know other people could get them as intended on the 2nd. I logged into the game the same as always today.

  • Lost-Tresure's avatar
    Lost-Tresure
    New Novice
    2 days ago

    No I have not claimed a single thing for 3 days now as I ran out of other items to get a day before these last 2 items should have been released. I still logged on all 3 days and the items still says locked despite the timer running out yesterday.

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi Lost-Tresure​ 

    did you claim another batch today ? You can only claim one batch of items per day. 

    Just try again if it works tomorrow.

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