Did I just pay for a"butler" that isn't, functionally, a butler at all?

Hello, @SheriGR  -  Your response offers a lot of good suggestions and subjects for consideration - and some points for conversation.

I do like some of the clothing and grooming options that come with the pack, but they're not why I bought it.  Just as might happen in real life, my sim had reached a point in her life where her time was too valuable for it to be economical for her to waste time cleaning, doing dishes, and so on...  Household help is - well, should be - the perfect solution.  There's no manual on the console version, and I didn't dig deep enough to notice you could hire a maid and a gardener, and, really, after searching online for hours, in game and online, to discover a sim couldn't simply go out and eat without buying DLC, it didn't occur to me to even look, since I'd seen the butler DLC - I figured you had to have it to hire help.

*  "They are butlers, not slaves" is a good point - but it cuts both ways.  If they were slaves, you could simply feed them to the lions. 😉  But, they are butlers. In theory. They're employees, not friends or room-mates.  If you work in an office environment, would you walk into your CEOs office, make yourself a cocktail, plop down on the couch, and read a book, while you're supposed to be working?

A butler should never be so familiar as to stand around chatting, or watch television while on duty, especially in the main areas of house, or dine at the principal's dining table, or while the principal is dining, for that matter (unless we can also get cooks and footmen), or use the restroom  facilities in the main part of house. A certain professional deference and distance are to be maintained. 

If a principal chooses to, and is thoughtful enough to say something like "feel free to make use of the library, if you're interested", then a butler might take a book from the household library and go read it in their quarters or office, in their spare time, but they would absolutely not just make themselves at home in their principal's office or study - no matter what they were reading.

They should have their own part of the house, with their own restrooms, sitting areas, beds (of course), dressing facilities, dining areas, and so on.  If your house don't have those areas, you're not prepared for proper live-in staff.

All of this could change, I suppose, based on the attitudes and personality and behavior of the principal. If the principal wants a personable, informal companion who happens to do a little cleaning now and then, they could make that clear - but I think a formally trained butler would be uncomfortable with it.  Likewise, if you lack the proper facilities for live-in staff, you could just say "Go ahead and use the main dining room, once we're not using it." but it would be uncomfortable and weird.

Really, a butler's primary duty should be management of the supplies and other household staff, and we don't get live-in staff, and supplies are automatic (your fridge seems capable of delivering any ingredient you need, instantly) so that's not a thing - but the service elements, those should at least have the option of being handled in a moderately traditionally acceptable manner.

*  The sim in question wouldn't be concerned about the cost - the improvements for the butler's quarters probably cost her more in "bills" every week than the butler does per day. It's trivial. But that you don't mind paying the cost of something doesn't mean you're less likely to care whether you get what you pay for - at least in my case.  I don't mind paying to dine out, but I do expect to get the food.

*  I plan to hire a maid, gardener, and nanny - even though the game specifically gives you a "tip" reminding you to get rid of all of them once you have a butler, because they'll handle all those things.  It's annoying the butler doesn't do what they should, but it would still feel more realistic to have dedicated staff for those jobs.  Though, now, with the butler experience, I expect them to be terrible, as well. ☹️

*  Likewise, the front door. They have specific settings to ignore the door, let anyone in, or refuse anyone entry (presumably to go to the principal and announce the visitor?)  My problem is, I set that to "let everyone in" and they ignored the door.

*  On the sleep issue, I agree - there are reasons they developers might have made them raging insomniacs 😉  But, I think you should just be able to set them a schedule.  Be up and available by this time, make and serve breakfast, lunch, and/or dinner at these times.  Clear dishes when the dining room is empty, and clean other parts of the house during these times (and there should be a setting where you can make your sim stop automatically wanting to wash their own dishes, when there's staff to do that.)  And, ffs, don't wash the dishes in the bathroom, you hobo! That's disgusting! 🙂 (I know it seems to just go to whichever sink is closest, but the game obviously recognizes "rooms", and it would be trivial to make them consider any sink in the same room as a shower, bathtub, or commode last.)

I seem to have gotten a bit off track there... 🙂  Anyway, they should ensure they're fed, clean, and relieved before they come to work, take breaks to eat lunch, etc., at these times, or ask.

*  Locking the bathroom (and my office, and the media room) occurred to me, but, as you note, they won't get cleaned (though the butler refused to clean the toilet anyway) and it's just not a work-around we should be expected to employ - it's functionality that should have been in the product to begin with. Likewise making all the facilities in their bathroom nicer than in the principal's bathroom.  They're already damned nice - I didn't want them coming to work poorly rested, tense, uncomfortable, etc. - making them nicer is a work-around we shouldn't have to employ, and, to the extent it matters, it breaks suspension of disbelief - or whatever it would be called when that happens in a game.

From the two unofficial responses - moving it from... You know, at this point, I don't even remember if the rep I talked to had me post it in tech support or bug reports, but now, evidently, it's "game information" - and the fact that I now see that people have been making the same complaints for years... I guess that means the official response is "Ha ha ha, Deal With It!", right?

In that case, at very least, I think the description of the "pack" should be more forthright, saying something like "Marvel at the amusing hi-jinks of the worlds worst butler! Seriously, if you have any experience with household staff, this is just going to * you off!"  🙂 

I was enjoying the game until I installed these two packs, but I haven't really played since, except working on a house in free-build mode.  If that is the official response, and I could return it, I would - it's simply not what it was advertised to be.  I don't think I can, though.  So it'll just be a relatively  inexpensive- counting both DLC and the main game, together - lesson learned...

At any rate, thank you very much for your help and suggestions and good cheer. I very much appreciate your efforts.  🙂