Forum Discussion

5 years ago

Solved

Does EA account really save all progress?

This is what happened. Microsoft wrecked my computer with their update and I had to wipe everything off my computer.😬 I had to reinstall The Sims 4. I thought because it was an account that it would...

gameplay issue

puzzlezaddict
5 years ago
@Lindy086 Unfortunately, your Sims 4 saves are only stored locally, not anywhere on EA/Origin servers. Specifically, all your user data is in Documents\Electronic Arts\The Sims 4: saves are in the saves folder, saved households and builds in Tray, etc. If you don't have a recent copy of this folder, you're probably out of luck.

There's always a chance that the Sims 4 folder was synced with OneDrive, so you can try looking there. And you can search your hard drive for Slot_* (with the asterisk), which will turn up any other saves you might have somewhere. But it sounds like either one is probably a long shot.

I'm sorry this happened, but it is unfortunately a real risk with computers. In the future, you may want to save the Sims 4 folder, or at least the saves folder, to an external storage device or cloud storage service from time to time, so you don't lose everything if you have another serious system issue.

puzzlezaddict

Hero+

5 years ago

@Lindy086 Unfortunately, your Sims 4 saves are only stored locally, not anywhere on EA/Origin servers. Specifically, all your user data is in Documents\Electronic Arts\The Sims 4: saves are in the saves folder, saved households and builds in Tray, etc. If you don't have a recent copy of this folder, you're probably out of luck.

There's always a chance that the Sims 4 folder was synced with OneDrive, so you can try looking there. And you can search your hard drive for Slot_* (with the asterisk), which will turn up any other saves you might have somewhere. But it sounds like either one is probably a long shot.

I'm sorry this happened, but it is unfortunately a real risk with computers. In the future, you may want to save the Sims 4 folder, or at least the saves folder, to an external storage device or cloud storage service from time to time, so you don't lose everything if you have another serious system issue.