Forum Discussion

trav1295's avatar
trav1295
Seasoned Traveler
2 years ago

EA The Sims 4 survey email

I didn't know if this was the right place to post this, and contacting EA directly in my experience is a hassle and not worth the effort for this. But I received an email with a 5 minute survey to share our thoughts on the game and share feedback. The link they sent isn't valid:No big deal if I can't complete the survey but just wanted to share that the link isn't working. 🙂

5 Replies

  • Hi, I got an email from the same EA email address which sends me receipts for purchases. The email had a link to take a 5-minute survey about The Sims 4 but the link doesn't work. The subject for the email was "Talk directly to The Sims 4 team". Did anyone else get this email? Is anyone else having the same problem? I like to participate in the surveys for The Sims because I feel like they can sometimes make a difference. Thanks in advance 🙂

  • @trav1295 I didn't receive the email, but while in Sims 4 game, I saw a link to the Sims 4 survey and clicked on it, I answered the first questions, then when I arrived on the page with the textbox, I started typing, then the page crashed after the first sentence, I reloaded the page and it says "oops, Oops! You have already completed this survey." I didn't even get to say anything and didn't have the time to mention bugs, false advertising and rabbitholes, I'm very sad
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Heya!

    Thanks for flagging this all, we've sent this off to the right team for investigation now.
  • Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Outlook, I guess
    When did this happen? (dd.mm.yy hh:mm) 11.01.24 - ongoing
    Summarize your bug I cannot seem to open any outgoing links sent via email by EA
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try and open outgoing links sent via email
    What happens when the bug occurs? I get an error message
    What do you expect to see? What the email described I should see

    The errors I get are;

    Bad Request (for Choose YOUR The Sims tm 4 Playstyle) and ERROR: SE-07 Variable 'Value_1' has invalid value '31' for 'list='1' (for Talk directly to The Sims 4 team - Take our quick The Sims 4 survey)

    I don't know where else to post this bug - I tried to contact EA directly to report it, but as I couldn't find the option to do so, I'll have to post it here as an apparent part of the EA App (which it isn't, really)