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lisam467's avatar
lisam467
New Traveler
9 years ago
Solved

Error code: 800

Is anyone else having a problem when trying to edit, build or play any of the families in Willow Creek?  I'm not sure if this is an ongoing issue but I tried to download a building from my Library to...
pc
Tahemet's avatar
Tahemet
New Hotshot
9 years ago

I know a few people who have this problem and all these people have really huge save-files because they are playing with several families.

I am  having the same problem because I am playing with all the family.

So far I lost three plots, I cannot access them at all.

I can move another family to this plot (though not enter the plot afterwards)...but when I do the usual questions you are asked  - with furniture/without furniture/demolish are missing....

crinrict's avatar
crinrict
Hero+
9 years ago

Would you be willing to share your save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

Please make sure to name the zip file with your user name and a tag-word of the issue.

  • lisam467's avatar
    lisam467
    New Traveler
    9 years ago

    Hey Crin 🙂

    I just sent you the zipped file.  I forgot to put my details on the first upload, so sorry about that.  As I said to Tahemet before it's definitely the "Oakenstead" lot that's the issue.  I tried to download a new building on that lot the other night and I was stuck on the building screen for over 20 minutes. I knew there was a problem at that point and thankfully the issue only seems to be with that lot now. 

    I have tried everything and nothing has seemed to work for me so hopefully you have more success.  Thank you so much for doing this I really appreciate it! My fingers and toes are crossed for you. haha 🙂

    • crinrict's avatar
      crinrict
      Hero+
      9 years ago

      I try if I get to find some solution.

      Maybe you'll need to revert to a backup from before you downloaded the lot.

      I'll let you know what I find.

      • crinrict's avatar
        crinrict
        Hero+
        9 years ago

        Hi @lisam467

        Did some testing and I don't think there's anything that can be done to save Oakenstead. You can just still play your game, but the lot is corrupted. I loaded the lot next to it and funny enough, it still showed the old house.

        Questions

        1. Could you give me the link to that lot to download (name and creator) so I can see if it's the house leads to a reproducible error ?
        2. Did you bulldoze the lot before you placed the new house ?

        Options

        1. Load a save from before you placed the house
        2. Play on but don't ever load Oakenstead in any form. Seems it's one of those contagious issues. Once a corrupted lot is loaded, all others are corrupted too unless you restart the game. 

        I can only hope it doesn't spreads

        I forwarded your save to QA so they can hopefully find a way to prevent this issue from occurring in the future but my guess is that it's connected to the disappearing house issue.

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