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NikkiM2018's avatar
NikkiM2018
Rising Novice
1 day ago

Fix for Owned Packs Showing Up as Unowned in SIMS 4 Game Mode

I spent days and finally found a solution to this that EA or any other support forum will not tell you.  If you use OneDrive you have to go to your One Drive Icon in the menu bar far right bottom corner, go to settings and make sure to go to "Manage Backup" and turn off "Documents" back up, otherwise when you play the game EA looks at your files in one drive and not the files that are on your "C:\Program FIles\EA Games\The Sims 4 folder.   

You first need to uninstall everything, your EA App and SIMS4 program file.  Then go to EA and download the App and when you run all your packs will download again.  Now that your OneDrive is turn off for Documents, everything will get redirected to your C drive and your Desktop Documents.  I highly recommend do not turn back on OneDrive for backing up your documents or it will redirect everything again in there and when you run EA it will show your packs as unowned again.  Hope this helps, I thought it was worth posting because its a deep dive fix that is not easy to figure out. 

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1 Reply

  • 91bei5fesacj's avatar
    91bei5fesacj
    Newcomer
    1 hour ago

    Great catch! OneDrive’s 'Manage Backup' feature often redirects the \Documents\Electronic Arts\The Sims 4 folder to a cloud path, which causes those 'unowned pack' errors because the EA App loses the handshake with the local files.

    For anyone worried about losing their legacy saves or screenshots by turning off OneDrive backup: it’s worth using a dedicated tool like SysTools OneDrive Migration to ensure your data is safely moved or backed up to a different tenant or local storage before you start toggling these sync settings. It’s a solid way to make sure your game files stay intact while you're fixing the directory paths.

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