Locking this thread as it's very old.
Please use this for current gallery issues: Gallery showing no results | EA Forums - 12528293
Hello,
First of all, I want to thank you for your response and your time.
So I tried the new test you asked for. I moved the Sims 4 file to the desktop and restart the game.
I really thought it was going to work because I got a new message from the gallery asking me to accept the terms of use (which I did) :
(Sorry still in french)
But once I enter the gallery, exactly the same problem occurs: it loads for a very long time then it shows me that there are no results :
I therefore see that the problem does not come from my Sims 4 file and that probably no file in my saves is corrupt given that even if I remove them the gallery still does not work...
If only I could at least understand where the problem was coming from...
Thanks again for your time,
I'd suggest, then, one more Game Report before you move any of that folder content back. If that doesn't help, are you on a PC or a Mac? I can move you for techincal support.
Hello,
How do I do a Game Report?
Otherwise I'm on PC!
Thank you
@Thelmas My typo! A Game Repair (in the EA App or Origin).
Hello @luthienrising ,
Sorry for my late response, this problem had irritated me, I moved on for a few months.
But, since then, I have completely reset my computer, so I reinstalled the EA app again and the Sims and I realize that months later, starting from 0, the problem persists!
I managed to contact EA Support, but the solutions I was given were only things I had already done.
So I reinstalled my game, and I also did Repair as suggested but no progress, my Gallery does not work and it seems that I do not have access to any online content because I tried to connect my Twitter account from the game options and the connection would not work.
So I'm at the starting point, I have no clue to this problem.
I'm really annoyed because I used the Gallery very often, it's part of my recurring gameplay.
