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Thelmas's avatar
Thelmas
2 years ago

Gallery not working "No results"

Hello, My problem is that I can no longer use the gallery for some unknown reason. SETUP Game: Sims 4 System: PC - Windows 10 (64-bit) Platform: EA Mods/CC: No Problem frequency: 100% (on each...
the gallery
Thelmas's avatar
Thelmas
2 years ago

Hello,

First of all, I want to thank you for your response and your time.

So I tried the new test you asked for. I moved the Sims 4 file to the desktop and restart the game.

I really thought it was going to work because I got a new message from the gallery asking me to accept the terms of use (which I did) :

(Sorry still in french)


But once I enter the gallery, exactly the same problem occurs: it loads for a very long time then it shows me that there are no results :

I therefore see that the problem does not come from my Sims 4 file and that probably no file in my saves is corrupt given that even if I remove them the gallery still does not work...
If only I could at least understand where the problem was coming from...


Thanks again for your time,

luthienrising's avatar
luthienrising
Hero+
2 years ago

I'd suggest, then, one more Game Report before you move any of that folder content back. If that doesn't help, are you on a PC or a Mac? I can move you for techincal support.

  • Thelmas's avatar
    Thelmas
    2 years ago

    Hello,
    How do I do a Game Report?
    Otherwise I'm on PC!
    Thank you

    • luthienrising's avatar
      luthienrising
      Hero+
      2 years ago

      @Thelmas My typo! A Game Repair (in the EA App or Origin).

      • Thelmas's avatar
        Thelmas
        2 years ago

        Hello @luthienrising  ,
        Sorry for my late response, this problem had irritated me, I moved on for a few months.


        But, since then, I have completely reset my computer, so I reinstalled the EA app again and the Sims and I realize that months later, starting from 0, the problem persists!

        I managed to contact EA Support, but the solutions I was given were only things I had already done.


        So I reinstalled my game, and I also did Repair as suggested but no progress, my Gallery does not work and it seems that I do not have access to any online content because I tried to connect my Twitter account from the game options and the connection would not work.

        So I'm at the starting point, I have no clue to this problem.


        I'm really annoyed because I used the Gallery very often, it's part of my recurring gameplay.

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