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hojahewet's avatar
hojahewet
Traveler
5 days ago

Gallery shows "No results found" and in-game Store infinite connection loop

I am experiencing a persistent issue with online features in The Sims 4 (Steam Edition, DX11 64-bit, latest version).

  1. In-Game Gallery (F4): The Community tab loads trending hashtags, but browsing or searching any creations returns 0 results ("No results found. Try clearing filters"). Featured/community items fail to load.
  2. In-Game Store Tab: Endless "Attempting to connect..." loading spinner. Currency and prices fail to load (-- -- -- -- !), eventually prompting to play offline.

Troubleshooting already performed:

  • Performed a complete clean folder test (renamed user folder in Documents\Electronic Arts\The Sims 4).
  • Removed all mods and custom content (tested on a 100% vanilla game).
  • Cleared EA App cache (App Recovery -> Clear Cache).
  • Logged out and back into the EA App.
  • Verified integrity of game files on Steam.
the gallery

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey hojahewet​, 

    If you haven't already, can you try running through these steps in our connectivity troubleshooting guide to see if you can load into Marketplace then? Especially the step of changing your DNS. 

    It might also be worth checking your anti-virus software, firewall, and Windows Defender to make sure the Sims 4 and the EA App are added as exceptions. 

    We have a couple more steps that are worth trying in this post: Gallery Connection Troubleshooting. 

    Let us know what you find, thanks! 

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