Gallery Stuck In Infinite Connecting Screen

it's the same for me, the same problem and I tried everything but nothing works! And the same the problem appeared around the update of the pack to life and death

Every time I try to open the gallery, it pops up with the loading screen for “Attempting to connect”, I’ve been waiting each time I try, (I’ve been trying multiple times throughout the past 24 hours, just in case the gallery was going through something) and it will not connect. I was wondering if there is a way to fix this? Any option other than having to re-download it would be fantastic

Hi @Kykyiscool22 , could you take a look at the steps on this thread? It's possible that your antivirus is blocking the access to the Gallery.

Hello everyone. I am posting on behalf of my partner. She tried to load up the gallery in game and it just wouldn't load at all. It just kept saying "attempting to connect". We left it for a bit and nothing. We tried different WiFi options as well but nothing would get the gallery to connect. We even tried uninstalling and re installing but still nothing except now we have the games with missing saves (not a problem). We are playing on steam decks and I can not find any advice anywhere which would help us so please if anyone can help that would be great. Thanks!

No cc or mods either

So I’ve tried actually everything including getting help from EA about this so I’m really out of options at this point. I can’t connect to the gallery at all. Usually I wouldn’t care that much but I can’t collect any of the timed rewards they’re putting out without being connected. I’ve tried EVERYTHING.

Using different WiFi’s, using my hotspot, repairing my game, removing mods, looking through my files, uninstalling and reinstalling it, updating both my computer and my game, and even changing whatever the heck a DNS is??(something EA support told me to try).

But nothing has worked and it’s still just endlessly loading and trying to connect. It’s not even saying that it failed to connect, just trying to but never does.(I should know cause I watched it for over 10 minutes each time.)

The Sims 4 Gallery is not opening, it is spinning, it is not loading, there are no houses, no houses, I want to put a house, I cannot play my game

I also couldn't connect to the Christmas event or the most recent one either.  It just loads a lot and never connects to the gallery.

Here is the Summary (I'm not sure if this is how to tell you what happened, I'm new to EA Answers HQ)

Product: The Sims 4

Platform: PC/Windows 11/Steam App

Which language are you playing the game in?: English

How often does the bug occur?: Every time I attempt to connect to the Gallery

What is your current game version number?: 1.112.481.1030

What expansions, game packs, and stuff packs do you have installed? 
Cats and Dogs, City Living, Cottage Living, Dine Out, Get to Work, Get Together, Seasons, Tiny Living, Dream Home Decorator.

What happens when the bug occurs? 
Every time I attempt to view the gallery it says "Connection Is Required." I choose the option to try to connect and it does not stop loading until I give up. I read the Trouble shooting advice. when I click on the link to open up "https://sims4cdn.ea.com/content.ts4/config/live/killswitch/killswitch_normal15.txt" it presents me with an error message. the error message goes as follows:

I tried searching for this file inside of the Sims4 folder and all I could find inside of the "Content" folder was one document called retail.pc.contentmanifest.
I do not know where do go from here.

What do you expect to see? 
I expect to connect to the Gallery successfully

Have you installed any customization with the game, e.g. Custom Content or Mods?
I have MCCC. I got rid of it to test if it was the problem. Even without MC Command Centre, the issue still occurred

Did this issue appear after a specific patch or change you made to your system? 
This happened after I downloaded The Sims 4 onto my new PC. I do not have the old laptop to be able to check if it works on that device.

Hi there, so I've done some research and supposedly this glitch has been fixed for some?? however my gallery just wont connect. I've uninstalled and re downloaded the game and tlc but the gallery still wont load,  I'm unsure of what to do or what fixes this bug/glitch ( I've also tried to load it up without mods and still doesn't connect, I also play on mac if that has anything to do with it)

please provide suggestions !😃

Is the gallery down? Can't seem to connect? Was fine all day today, restarted game and everything.