Forum Discussion

2 years ago

Gallery Stuck In Infinite Connecting Screen

Very recently, I have been completely unable to get into the Gallery. When I try and enter, I get the "Connect Or Stay Offline?" queue, and when I hit connect, it just stays on the connect part, and doesn't actually connect. I was able to download something off the Gallery a few days ago (on July 2).

I have done almost everything I can think of to fix this - restart the game, restart my laptop, shut my laptop off for a while, and even uninstalling and reinstalling the game, but to no avail. Every tutorial I've found to help with this hasn't helped. What do I do?

the gallery

104 Replies

JnhoKaddia
Seasoned Adventurer
3 months ago
Alright. I tried turning off the vpn, and the gallery started to work again. This also fixed my extremely long initial loading screen as well(which I think was trying to connect to the gallery and took very long to load the game). I don't know why this problem started in the first place when it was all working fine before. I wanna say it's not my vpn and probably something to do with the Sims or EA, but I'm no programmer, so all I can do is guess.
TerminalLaziness
Rising Newcomer
3 months ago
Hiya folks! So I managed to get my mods functioning [it wasn't allowing me to load my household for the longest time--the selectable pet mod was the issue btw]. Now it isn't allowing me to connect to the gallery.
It will remain loading when I hit the "connect" button and stay that way until I exit the game. I've tried restarting the game, completely closing and rebooting the EA app, deleting the localthumbcache, and nothing seems to be working.
I've also tried going online and offline through the EA app as well and that doesn't seem to work. The app has also been giving me issues, it won't load my profile panel to the right where I can change my online/offline/invisible status for my profile for some reason.
Does anyone else have this issue? Any resolutions or ideas to try? Thank you so much in advance! :)
TerminalLaziness
Rising Newcomer
3 months ago
RESOLVED:
I'm an idiot. I had my VPN on, that's it, that's why. LOL 😂
legitimatenormal
New Novice
3 months ago
following because same issue for me, even with the killswitch error message. started a few days ago. beforte that, it worked fine. just repaired the game.