Game says I do not own the content but I do

I recently bought the new expansion pack, royalty and legacy, but every time I load into the game it says i do not own this content. I have checked my bank statements and the money for the pack was removed, in the EA app it says I own this content and it is in my library. But in game it says I don't have it.

I have tried uninstalling and reinstalling the whole game, uninstalling and reinstalling just the expansion pack, clearing the cache, repairing the game; nothing works. I do not have any cc or mods downloaded and the game is updated to the most current version. please help!