Game won’t launch after Patch 117.221 – clean folder test in progressr
------------------ Since I can't send you my dxdiag I copied and pasted the text. I can't launch my game since Friday. I'm getting the Failure to launch game.
An error on our end caused the launch to fail. Try again a little later.
I've been trying for 3-4 days all day and half the night. I just want to play my sims. If the only solution is to download a new game, that's what I'll do, but can't someone tell me that it's a global problem like the advisor said yesterday. Then he closed my case.
System Information
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Time of this report: 6/2/2026, 09:30:31
Machine name: DESKTOP-PN9TOR2
Machine Id: {633A1E55-7255-4A99-8BBD-CFBC77710B46}
Operating System: Windows 11 Home 64-bit (10.0, Build 26200) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: G5 5000
BIOS: 1.11.0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
Memory: 16384MB RAM
Available OS Memory: 16154MB RAM
Page File: 17422MB used, 21260MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.8.3
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List: Unknown
DxDiag Version: 10.00.26100.8328 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
