For those that don't have it yet (I also don't) could you post which country you're in ?
Community ManagerHey all,
If you are unable to see the Happy At Home login event in The Sims 4 after you've removed mods and custom content from your game, please run an error report and post the provided Report ID in this thread along with your OS and version (Mac Catalina/Sonoma / Windows 10/11, etc.) so we can take a look.
Please note that you must be on the latest available version of The Sims 4 and EA app/Origin to see these events.
Thanks!
@EA_CadeI'm also unable to get the page to show.
My Report ID: ffb78b13-5e9e-4b1a-9b20-df4084f1d6a0
Operating system: Windows 11 Home
Cleaned out the cache files as everyone suggested also, no luck.
I’m in Australia, it’s nearly 3:30am on the 31st of May for me (couldn’t sleep) thought I’d play some sims to pass the time, but have absolutely nothing regarding the event login and haven’t had any pop up regarding this at all- only from what I’ve seen online did I know about the event rewards. Will be disappointed if I can’t access the rewards and would prefer if it was available in my time zone at a more reasonable hour as well.
I’ve removed all mods, and cleared all the cache. My game is up to date to the latest version and so is the EA app and I’m online when attempting this. I’m on PC and have windows 11
my report id af47154e-e57a-4cf1-bec1-88cfcb5bd6a1
Update mine never worked. Don’t know if I missed it entirely or if the event was never supposed to be available in Australia, but completely disappointing regardless, especially since I logged in yesterday at a reasonable hour for me (around 8pm on the 30th of May) as well as the middle of the night (around 3:30am on the 31st of May) which was around the time the new kits were uploaded and also logged in again this morning again the 31st of May and have attached a photo of it still not showing on my Home Screen.
So, nothing appears to me either, mods removed, cache cleaned, made a report. 😭
report id: 42fc8287-802e-424b-80cd-7717a6b5097d
I play on windows 11.. pls helppp
I am in the US. I did a complete uninstall/reinstall of my game and launched it with my mods/saves/tray folders removed to the desktop - so its a completely fresh version of the game.
I do not have the Freezer Bunny rewards icon on my home screen but my husband logged into his account, had it, and was able to claim the first reward.
Attached is my log-in page as of now; you can see my only option is "new game" as my saves are not currently installed. I am happy to send any game files you'd like to review, please let me know.
I admit I am not keen on this whole concept but the fact that its not even consistently showing up for players and the launch itself was confusing for players because of the leak just makes it that much more frustrating.
Thanks!
My Error Report ID is
11dc9fd5-9a9b-446d-af11-b5de5f357f61
Community Manager
@SimsLegacy5083 wrote:
My Error Report ID is
11dc9fd5-9a9b-446d-af11-b5de5f357f61
Appreciated. Can you also provide what operating system and version you're running (Mac OS Sonoma, Windows 11, etc.) as well?
Thank you! Unfortunately clearing cache didn't make the icon appear; though I know it did something because I got to click through all of the "About" pop-ups again 🙃!
I have this to!! is there a fix yet?
Yes, this is a completely vanilla, fresh install of the game (both the C: drive and Documents folder files).
I also tried clearing my EA App cache and my EA app appears up to date, though I can uninstall and reinstall that if you'd like, just let me know.
Also, if there are any game files from C: or Documents you'd like to review please let me know that as well and I will attach them.
Thanks -
Community ManagerI login every day and haven't seen it. I'm in Sydney, Australia
Won't work for me either, updated, reinstalled and so, Sydney Australia, so unfair
No pop-up for me in Australia on PS5
