I have two PC computers in the house that use the same SIMS account. On my main computer I have logged in to Sims every day and I have not been able to click on the Happy At home tile on the opening page to come up and allow me to chose a reward. The secondary computer for a family member, did show the Happy at Home rewards screen one time only, but the family member did not click on it because they were not the main owner of the account. After that the Tile on that computer login screen has not been available again. I have repaired the game on both computers. Is there anything else that I should try?