how can I get a refund on sims 4 cats and dogs?

This is the Anthem forum page. This is the link to the sims 4 forum page: https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en

This forum should help you solve your issue. Search for your issue or scroll through to find an issue similar to yours.

If this does not help, he best thing to do is contact EA Support through this link: https://help.ea.com/ . They will be able to assist you with this problem

Hope this helped 🙂 

Hi!
Origin and EA have refund policies, please check them out. If you have launched the game you might want to do it straight away though as they are time-based 🙂
https://help.ea.com/en-us/help/account/returns-and-cancellations/
https://www.origin.com/swe/en-us/store/great-game-guarantee

Good luck!