Forum Discussion

5 years ago

Solved

how do i get a refund? (sims 4 bundle pack on mac)

Hi, I recently purchased a Sims 4 bundle pack on origin, consisting of the sims 4- discover university, the sims 4- realm of magic, and the sims 4 tiny living. All three games downloaded successful...

discussion

mac

puzzlezaddict
5 years ago
@lisacampo14 Sims 4 packs are considered DLC and are therefore not eligible for automatic refunds, which is why they're not showing up for you as refundable. However, you can contact EA customer support and request a refund anyway. Support often makes an exception in the case where people have the Legacy Edition and can't run certain packs.

https://help.ea.com/en/help/faq/using-ea-help/

Tiny Living doesn't run in the LE just as Discover University doesn't; no packs released after October 2019 do.

puzzlezaddict

Hero+

5 years ago

@lisacampo14 Sims 4 packs are considered DLC and are therefore not eligible for automatic refunds, which is why they're not showing up for you as refundable. However, you can contact EA customer support and request a refund anyway. Support often makes an exception in the case where people have the Legacy Edition and can't run certain packs.

https://help.ea.com/en/help/faq/using-ea-help/

Tiny Living doesn't run in the LE just as Discover University doesn't; no packs released after October 2019 do.