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Sin7707's avatar
Sin7707
Seasoned Newcomer
14 days ago

I can't save in CAS or at all

At first, my game wasn't starting at all. It would load up up until the logo and music (approx 15 seconds) and crash. The graphics card update fixed this issue. I deleted all my saves thinking it would help, but before that, the game would not save if I loaded a file. I would try to save, and the game would crash. 

After getting the game to start up finally and going into character creation, I try to save and play a sim, and the x and checkmark become white with no sign of working. If I try to save to gallery, it tells me something may be wrong with my Internet connection and to try again later. 

I have tried everything possible to troubleshoot this.

Relevant information:

-The game is on a external hard drive with more than enough memory.

-Windows defender is not blocking it. 

-I have for rent (I know there are common save issues surrounding this pack). I tried playing without this pack but still had the same issue.

-I attempted to just use the base game to play and still couldn't save anything.

-I have reinstalled and repaired so many times.

I tried to reinstalled the entire ea app.

corrupted save

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    13 days ago

    Sin7707​  Is the game installed to your external drive, or have you redirected your user folder there, or both?  If both, what is the file structure?  As in, do you have the two sets of files combined or in separate folders, and what is the file path to each one?

    If you haven't moved the user folder to the external drive, please find its path, as described here:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    and let me know whether it's inside a OneDrive folder.

    It sounds like you created a new save to test with, but if not, please do that now and let me know whether it works better.

  • Sin7707's avatar
    Sin7707
    Seasoned Newcomer
    12 days ago

    It's not on one drive but on a external hard drive only (in a folder called ea)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 days ago

    Sin7707​  Okay, but please list the full file path.  Please also list the format of the drive.  If you don't know what that is, click Windows key-X, select Disk Management, and you'll see the format of each drive connected to your computer.  For example, your system drive will be NTFS.

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