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WWVIVI19890210's avatar
WWVIVI19890210
New Novice
2 years ago
Solved

I subscribed to the email, but it didn't give me the Grim Ghoulish Guitar

I subscribed to the email, but it didn't give me the Grim Ghoulish Guitar

I have tried many times repeatedly

But it still doesn't work

I recorded the screen

Please help me, everyone~~~~~~

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @WWVIVI19890210 

    It sounds like you may be logging into the EA app with a different EA account than the account you had redeemed the guitar on- please reach out to the live support team so they can look over your account details and verify that you're logging in correctly. 

    You can submit a help request to speak with live support by following these steps: https://help.ea.com/en/help/faq/using-ea-help/ 

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