Forum Discussion

4 years ago

I used purchased a add-on for the sims 4 and EA doesn't recognize the purchase

Today I purchased the add-on moonlight chic kit for the sims 4 and had also used promo code lilsimsie, I'm not sure if the promo code is an issue but I thought I'd mention it.

I received my email confirmation for the purchase but, EA doesn't recognize it and thus I cannot download the add-on.

gameplay issue

2 Replies

jpkarlsen
Hero (Retired)
4 years ago
@KBear9491
You need to contact those you bought the code from.
crinrict
Hero+
4 years ago
@KBear9491 I don't think the promo code should mess with it. Does it show as the payment went through on your account ?

If not, it's best to contact customer support as we can't help with account issue here.

Support can be found through live chat or call-back

Click on this this link for fast finding https://help.ea.com/en/contact-us/

In Details here: How to contact a Game Advisor