Forum Discussion

4 years ago

I used purchased a add-on for the sims 4 and EA doesn't recognize the purchase

Today I purchased the add-on moonlight chic kit for the sims 4 and had also used promo code lilsimsie, I'm not sure if the promo code is an issue but I thought I'd mention it. I received my email co...

gameplay issue

crinrict

Hero+

4 years ago

@KBear9491 I don't think the promo code should mess with it. Does it show as the payment went through on your account ?

If not, it's best to contact customer support as we can't help with account issue here.

Support can be found through live chat or call-back

Click on this this link for fast finding https://help.ea.com/en/contact-us/

In Details here: How to contact a Game Advisor