Island living bug

@hellcrasher6969 

Following are some initial things to begin troubleshooting. If these do not help, we can advance to other possibilities.

Do you have Mods or CC (or have you ever had them)? If you do please remove them in this process and try the troubleshooting as described below. (If you don't have Mods or CC, just skip the part about removing the Mods folder, but still delete the cache file mentioned and run the repair.) If you ever had Mods or CC in the past then do the steps as if you have them currently (removing the Mods folder), as there could be damage that has remained after you removed them.

• Exit your game then exit Origin. Please drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbcache.package file in your 'The Sims 4' folder. (When you restart the game it will automatically create a new Mods folder.)
• Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.

If it was Mods/CC: If this fixes the issue I would recommend that you check with the Mod and CC creators to see if there are any known issues with their Mod/CC clashing with the recent update and if so do they have an updated Mod/CC that will address the changes in the game's code from the update. You can then re-add your updated Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old mods folder, as it’s possible for it to have become corrupted.

If you have a lot of Mods or CC you can do so by via the 50/50 method.

I dont use mods or cc everything I done was without none of them but I think that evergreen harbor is having the same problem but the different is the roof disappearing I believe both problems  might be the same bug but that something we can't fix it I tried everything that issue may have to be fixed by ea tech most of sims needs to be fixed  a well hoply they can find the and fix them

@hellcrasher6969 Thank you for letting us know you don't use Mods or CC. Did you try running the game repair in the directions? Occasionally that helps, depending on what's causing the issue. Would it be possible for you to upload the lot to the gallery? I'm very interested to see the issue in my game, if you don't mind. Can you please then tell me the exact name of the lot you uploaded to the gallery, your user ID there if it's not the same as it is here, and the lot and world/town that you are playing the lot in in your game. Thank you!

A couple more questions... Do you own Eco Living (I wonder since you mentioned Evergreen Harbor.) Is your game updated? Also, in the picture you mention grass... I s the blue area on the screen where the grass should be? Are you only seeing the issue at certain angles? Are you on Mac or PC? Can you also try setting Main Menu > Options  Menu > Game Options > Graphics > then in the drop down menu select 'Ultra'. Then save and restart the game and see if this helped.

the is where the boat crash was I can remember the lot name you telling me to uploaded it to the gallery  and reupload back on the

@hellcrasher6969 Is your name in the gallery loucrasher? If so I've got it. So you placed it where the boat wreck was on the 50x50 lot in Sulani?

@hellcrasher6969 Thank you, I was able to find, download, place, and test the lot. I was also able to view the issue that you described. 

This is what I saw in video form: https://youtu.be/_Swz-JAwLOA

Here are some screenshots from my game. I am on Mac, and my graphics are on ultra with Post Processing disabled:

This is the area when you pan back:

When you are not panned to the angle that brings the glitch you can see that the 'grass tile' that's on the ground where the issue appears is "Perfect Garden Grass" from "Eco Lifestyle".

There are a few bug reports about floors disappearing on lots with glass floors in some instances, and the gurus are looking for game-saves showing the issue. This issue has been around since Island Living came out and the gurus seem to still be researching it. Unfortunately, though, I did not see any glass flooring in your home. This is that report:
https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-IL-Glitch-in-outside-flooring-disappearing-in-Water/td-p/7964479/

This is a list of all of the floor, etc., bugs that you may want to have a look over, but I'm not sure that any of them would match yours.

https://answers.ea.com/t5/Bug-Reports/READ-FIRST-Compiled-list-of-reported-Issues/m-p/3445209#Floor5

I think it would be a good idea for you to make a Bug Report. If you do, you can let me know here that you made the report and I can check if it's possible to merge this post into it. If not I can just add it into that post also. Please let me know if you make a Bug Report.

Here is where you make Bug Reports: https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs

Please save the game-save that is having the issue - and save this lot in the version that I just tested. This way you could provide this information for the gurus or other helpers to test if they need it.

@hellcrasher6969 I just went back into the lot and found that there is an up-side - a workaround. If I deleted all of the grass floor tile that you used on the lot, "Perfect Garden Grass", and left only the terrain paint, the issue was gone. So... if you delete that grass and use terrain paint for grass (paint it on), you should be fine from what I'm seeing:

Regardless of this workaround, though, I think you should make a bug report.

Thank for your help enjoy the prop I made it from the ground up

@hellcrasher6969 You did a great job... the home was very nice. And I love to garden also!! 

Where I am it's way past bedtime, so please go ahead and add the other build you wanted checked and details of what's going on and where you have it placed (in what world, and on what lot), and I would be very happy to check it out in my morning! 🙂

Ok I will post it latter tonight enjoy the new home thanks I hope to post much latter I did it all from the ground up some time I will be upgrading it once my girl get all her aspiration I want to add money like I did with my other mansion