Forum Discussion

iransom42374's avatar
iransom42374
Newcomer
4 months ago

Loading screen stuck

Good morning,

I have a problem with my Sims 4. I start the game, and it loads, but when it comes up and I click on resume it doesn't go to the family that I'm trying to play. I hope this makes sense. 

Ihsan

1 Reply

  • HI iransom42374​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.