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Akari_Kitsune's avatar
Akari_Kitsune
Rising Newcomer
17 days ago

Lost of my content

After instaling the new update all of my worlds have gotten deleted from my game. And everything saved in my galery is also missing. It looks like when you open the game for the first time.  (It looks i still have acces to the packs I bought.)

never cc or mods
pc

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    17 days ago

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • Are you on Windows 11 and are you using the Smart App Control feature (just put this into Windows Search and see if it's turned on for you
    • Do use oneDrive ?
    • As for the gallery, do you mean the uploaded to the public gallery or your personal library ?
  • Akari_Kitsune's avatar
    Akari_Kitsune
    Rising Newcomer
    17 days ago

    I have never used mods. I still use windows 10. I did not know I could use OneDrive. I meant my personal gallery.

  • crinrict's avatar
    crinrict
    Hero+
    16 days ago

    If you go to Documents\Electronic Arts\The Sims 4\Saves and Documents\Electronic Arts\The Sims 4\Tray to see if there's any files ? Also check your OneDrive folder. Sometimes the game switches between the two if you have oneDrive turned on.

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